Skip to content

AI Chatbot customer care replacing Ministers and their favors

The government of Malta has recently implemented an innovative service to replace human-interfaced customer care with one powered by AI chatbots. The new service, dubbed Lumi Chat, is intended to put an end to the dispensing of favors or jobs by ministers in exchange for materialistic bribes. The chatbot has been programmed with data gathered from the 59 years of Malta’s governance and the prevailing laws to assist the public with requests related to job sanctions, meetings with ministers, and complaints about civic issues and unfulfilled electoral promises.

In addition to being a more efficient and corruption-free way to interact with the government, Lumi Chat also serves as a bridge between the ministries and the public. The chatbot has the potential to make governance more efficient, corruption-free, and public-friendly. However, it is important to remember that all chatbots, applications, and machine learning tools are ultimately controlled by human minds. Unless we humans change and do our work sincerely as per the expectations of the public, nothing can change in Malta or across the globe.

In conclusion, the introduction of Lumi Chat in Malta is a step forward in tackling corruption in the nation’s government. The chatbot has the potential to make governance more efficient, corruption-free, and public-friendly. However, it is ultimately up to us humans to ensure that corruption does not persist.

Leave a Reply

Your email address will not be published. Required fields are marked *