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Does Your Help Desk Know Who’s Calling? “How To Improve Your Life: 5 Vital Steps To Success!”

Mar 09, 2023 marks the day when vishing, a type of social engineering attack where attackers impersonate organizations over the phone, is on the rise. Vishing attacks are often used to steal sensitive information and bypass two-factor authentication security measures, leading to financial or personal information being compromised. Attackers use various methods to gain access to user accounts, like spoofing business numbers and impersonating IT service desks. They can also impersonate end-users on calls to the help desk by gathering extensive information from social media and other public sources. Twitter experienced a major security breach in July 2020, when attackers used a vishing scam to successfully access dozens of high-profile accounts.

Organizations need to protect their employees and data from these sophisticated scams by implementing secure service desk solutions. These solutions offer user verification with existing data beyond just knowledge-based authentication and enforce user authentication to prevent unauthorized access. Secure service desk solutions also allow for secure reset or unlocking of user accounts.

In conclusion, vishing is a major security threat that has been on the rise in the past year, and organizations need to take the necessary steps to protect their employees, data, and accounts. Implementing secure service desk solutions is an effective way to verify user identity, enforce user authentication, and reset or unlock user accounts. Key Points:
• Vishing, a type of social engineering attack, is on the rise and is used to steal sensitive information and bypass two-factor authentication security measures.
• Attackers use various methods to gain access to user accounts, like spoofing business numbers and impersonating IT service desks.
• Organizations need to protect their employees and data from these sophisticated scams by implementing secure service desk solutions.
• Secure service desk solutions offer user verification with existing data beyond just knowledge-based authentication and enforce user authentication to prevent unauthorized access.
• Secure service desk solutions also allow for secure reset or unlocking of user accounts.

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