As the security landscape continues to evolve and categories like EDR, XDR, and TDIR blend together, it can be difficult to make an informed decision on the best security solution for your team. To make an informed decision, it is important to evaluate the vendor’s effectiveness when it comes to customer success. Here are some key points to consider when evaluating a solution:
• Start with the processes you’re trying to enable, rather than leading with the technology.
• Look for quick wins, by containing the scope and defining specific use cases.
• Understand the training options available, as training is critical for a successful implementation.
Ultimately, you’re looking for a partner, not a vendor, and a solution that enables people and process; not a technology that dictates how things need to be done. With the right considerations, you can make an informed decision on how to best meet your security needs.